Where We Operate

Velorum Watches sells products and provides services to customers located in the United States and Spain. This Privacy Policy applies to customers in both regions and complies with applicable U.S. privacy laws and the European Union’s General Data Protection Regulation (GDPR).

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

• Contact information: name, billing and shipping address, email, phone number.
• Payment information: payment method details (processed securely by third-party providers).
• Order information: products viewed, added to cart, purchased, returned, or canceled.
• Account information: login credentials and preferences (if you create an account).
• Communications: emails, messages, or inquiries you send to us.
• Technical data: IP address, browser type, device identifiers, cookies, and usage analytics.

Sources of Personal Information

• Information you provide directly when placing an order or contacting us.
• Information collected automatically through cookies and similar technologies.
• Information from service providers (payment processors, shipping carriers, analytics tools).

How We Use Your Information

• Order fulfillment: process payments, ship orders, and manage returns.
• Customer support: respond to inquiries and provide assistance.
• Service improvement: analyze usage and improve website functionality.
• Marketing: send promotional communications (you may opt out at any time).
• Security & fraud prevention: protect our customers and Services.
• Legal compliance: meet applicable legal and regulatory obligations.

How We Share Personal Information

We may share your personal information with:

• Shopify, which powers our ecommerce platform.
• Payment processors for secure transaction processing.
• Shipping and logistics partners to deliver your order.
• Analytics and marketing providers (subject to consent where required).
• Authorities or regulators when legally required.
• Third parties involved in a merger, acquisition, or business transfer.

Legal Bases for Processing (GDPR)

For customers located in Spain or the European Union, we process personal data under the following legal bases:

• Contract performance: to fulfill orders and provide Services.
• Legal obligation: to comply with applicable laws.
• Legitimate interests: to improve our Services and prevent fraud.
• Consent: for marketing communications and certain cookies.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information on our behalf to operate the platform. Learn more at Shopify’s Privacy Policy.

Children’s Data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with information, please contact us for removal.

Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. Data is retained only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing at any time.
• Lodge a complaint with a data protection authority (EU/Spain).

We will respond to all valid requests in accordance with applicable law.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. When required, we rely on appropriate safeguards such as standard contractual clauses to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: sac@velorumwatches.com
Company: Velorum Watches